Effective Date: 3/18/2025
At Integrous Resolution Services, LLC, protecting your personal information is a priority. We are committed to maintaining the confidentiality, integrity, and security of the personal data provided to us by our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable privacy laws and ethical standards for mediation services.
Please read this policy carefully to understand how we handle your information.
We collect personal information in several ways, including:
Information You Provide:
Name, address, phone number, email address
Family, marital, and parenting information relevant to your case
Scheduling preferences and payment information
Any communications exchanged with our office
Information Collected Automatically:
IP address, browser type, device information, and pages visited on our website through cookies and analytics tools.
We use your information for the following purposes:
To provide mediation, coaching, consulting, and related services.
To schedule sessions and manage client communications.
To send administrative updates, appointment reminders, and important service information.
To process payments and manage billing.
To improve our website, services, and user experience.
To comply with any applicable legal, ethical, and regulatory requirements.
We do not sell, trade, or rent your personal information to third parties.
Due to the sensitive nature of family and divorce mediation:
All mediation communications are confidential, subject to applicable laws and exceptions (e.g., disclosures of child abuse, threats of harm).
We strictly adhere to professional ethical standards to safeguard mediation-related information.
Information shared during mediation sessions will not be disclosed outside the mediation process without explicit written consent, unless required by law.
We may share your information only under the following limited circumstances:
Service Providers: With trusted third-party vendors (e.g., payment processors, secure email providers) who assist us in delivering services, and only to the extent necessary.
Legal Requirements: If required to comply with a subpoena, court order, legal process, or enforce our legal rights.
Client Authorization: With your express, written permission for specific disclosures (e.g., sharing agreements with legal counsel).
All third-party service providers are required to maintain the confidentiality and security of your information.
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
Secure storage of physical files and encrypted digital files.
Secure email communications.
Limited access to client information by authorized personnel only.
While we strive to protect your information, no transmission method over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
You have the right to:
Request access to the personal information we hold about you.
Request correction or updates to your information.
Request the deletion of your personal information, subject to legal retention obligations.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@concede2resolve.com.
We retain personal information for as long as necessary to provide our services and to comply with legal, regulatory, or professional obligations. Once no longer required, your information is securely destroyed or anonymized.
Our website may use cookies and similar technologies to enhance user experience and track aggregate usage statistics. You can control cookies through your browser settings. Disabling cookies may affect your user experience on our site.
We use analytics tools to understand website performance but do not collect personally identifiable information through these tools.
Our website may contain links to third-party sites for convenience. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.
Our services are intended for adults and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the effective date. Your continued use of our services constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us.
